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Non-emergency Medical Transfer Services

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Safe, professional Non-emergency Medical Transfer Services  

Goal
  • Ease the burden on patients and caregivers
Service scope
  • Coverage: Hong Kong Island, Kowloon and the New Territories
  • Cross-border and airport medical escort*
Key service features
  • Equipped with advanced medical equipment, and healthcare paramedic professionals onboard to ensure patient safety
  • Pre-arranged coordination with healthcare providers
  • Transparent pricing and easy booking

 

Service Details

Current Phase: Point-to-point transport from CUHK Medical Centre for scheduled discharges.

Upcoming Phase: Expansion to scheduled admissions and outpatient follow-ups. 

Service hours
  • 24-hour
    (Terms and conditions apply)
Price
  • From HK$3,800 per trip
Eligible users
  • Patients discharged from inpatient or day wards, or who have used outpatient clinic services
  • Elderly patients, those with mobility limitations, chronic conditions, or oxygen needs — clinically assessed as stable
Booking Method
  • Advance booking is required. Please contact our hospital staff to arrange.
Service Flow 
  • Patients contact CUHK Medical Centre staff to request service
  • CUHK Medical Centre handles booking coordination, clinical assessment, and ambulance communication
  • Payment is settled before service commencement
  • Amber Medical, our partner with a government-licensed provider of non-emergency private ambulances and paramedic crew, provides all medical transfer services
* Additional charges apply

 

Patients who are stable, not in emergency condition, but require safe medical transport (e.g. elderly, mobility challenged, chronic illness).

Yes, subject to vehicle capacity and safety guidelines.

Yes, trained paramedics accompany the patient to ensure safety throughout the journey.

Yes, surcharges may apply for non-business hours, cross-border transfers, or special medical requirements.

Terms and Conditions for Non-Emergency Medical Transfer

 

  1. The non-emergency medical transfer service (the “Service”) is delivered by Amber Medical Group Limited (“Amber Medical”), a private ambulance service provider contracted to CUHK Medical Centre (“CUHKMC”). CUHKMC is only responsible for booking and arranging the Service.
  2. All bookings for the Service must be made in advance with CUHKMC and are subject to its availability and clinical judgment of its suitability for the patient. CUHKMC will provide fee quotes for the Service requested. Booking is not confirmed until patient is notified by CUHKMC of acceptance of booking by both CUHKMC and Amber Medical.
  3. CUHKMC reserves the right to not accept any request for booking for the Service, and to postpone, or cancel a transfer if deemed unsafe or clinically unsuitable notwithstanding any confirmed booking.
  4. Fees quoted must be settled in full before commencement of the Service. All prepaid fees are non-refundable, non-transferable, and not exchangeable for other services or products. The Service is not applicable for direct billing.
  5. Additional charges may apply for different circumstances, for example, extended service distance and/or time, outside office hours service, additional medical equipment needs, etc. 
  6. A charge of the total quoted fee will apply to any cancellation or rescheduling request received by CUHKMC less than 4 hours prior to the scheduled appointment time.
  7. The patient must accept all the inherent risks and limitations associated with the use of the Service.
  8. In the event an emergency situation arises during transit, the patient may be transferred to the nearest appropriate medical facility.
  9. Personal data of the patient and/or patient’s contact person(s) required for the provision of the Service may be shared with Amber Medical by CUHKMC.
  10. CUHKMC reserves the right to amend these terms & conditions without prior notice. In the event of any dispute, the decision of CUHKMC shall be final.

 

Service Hours

  • MON - SUN:
    24-hour

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